• Service Desk Engineer

    Job Locations US-Audubon
    Posted Date 1 month ago(7/16/2018 10:55 AM)
    Job ID
    2018-5586
    # of Openings
    1
    Category
    Information Technology
  • Overview

    TalentFleX Solutions, a leading Business & Technology consulting firm, is actively recruiting a Service Desk Engineer for a client in the West Lawn, PA area. This person will be responsible for resolving client trouble tickets for desktop hardware and software.  

    Responsibilities

    • Troubleshoot and repair customer desktop and laptop hardware and software problems
    • Server administration and support
    • Implement new hardware and software
    • Effectively communicate with clients on recommended actions for problem resolution
    • Document problems and associated resolution in CRM Ticketing and database systems

    Qualifications

    • 2+ Years of experience in Helpdesk, Desktop, or related IT position
    • Windows 7, 8, and 10 experience a must
    • Microsoft Certified Professional
    • Working knowledge of Microsoft Active Directory
    • Experience with Exchange Email and Calendar with Outlook client
    • Experience in Antivirus products and spyware cleaning
    • Proficient in maintaining Desktop operating systems and applications, including installing, updating and removing
    • Proficient in Microsoft Office Applications
    • Excellent verbal and written communication skills
    • Ability to troubleshoot and resolve problems over the phone utilizing remote control programs
    • Candidate must be able to manage their time efficiently and work independently with minimal supervision
    • Must possess the ability to multitask; providing prompt resolution to customer problems
    • Ability to lift and transport computer equipment up to 50lbs

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