• Client Services Representative

    Job Locations US-Audubon
    Posted Date 1 week ago(4/12/2018 1:15 PM)
    Job ID
    2018-5224
    # of Openings
    5
    Category
    Information Technology
  • Overview

    TalentFleX Solutions, a leading business & technology consulting firm, is currently assisting a client that is a leading provider of SaaS EdTech solutions for educators and administrators across the United States with hiring Client Retention Specialists for their corporate office in Malvern. This is an exciting opportunity to make a direct impact within a fast growth organization. 

     

    We are currently hiring a new team of Client Retention Specialists to focus on relationships with our existing clients to assist with contract renewals, pricing platform changes and overall improvements with our integrated insights platform solutions.  This project team will work on site in the corporate office from April through September. 

    Responsibilities

    The Client Retention Specialist is a service professional who has a passion for helping our clients and end-user customers embrace the value of our solution platform.  We seek someone with experience supporting or selling technology solutions who can enhance relationships while solving problems for clients.  Reporting to the Director, Retention & Renewals, the Client Retention Specialist is responsible for delivering superior support to our clients regarding the contract renewal of our software solutions. 

     

    Training for Client Retention Specialists starts with job shadowing with peers on various stages of our sales process: outreach, implementation, and customer support.  This will build an understanding of the solution from the end-user point of view.  Other responsibilities include:

    • Commitment to achieve a thorough knowledge of the K12 industry
    • Successfully deliver, manage and implement a variety of levels of support from small to more complex projects, larger in size and scope
    • Extract, analyze and assess client business needs and workflows and make consultative recommendations
    • Understand client expectations and client requirements and be able to negotiate and navigate renewal discussions
    • Recommend best practices to clients based on their product’s capabilities and business process workflows
    • Provide feedback on existing product and make recommendations regarding new product features 
    • Research, analyze, develop, and recommend processes and procedures to improve the customer's overall experience

    Qualifications

    Qualifications:

    The ideal candidate will have a Bachelor’s degree or equivalent experience plus at least 2 years in a sales support or customer outreach role in a SaaS, technology or B2B environment. We also seek the following competencies:

    • Some technical proficiency, solution mindset with excellent analytical thinking and problem-solving skills
    • Driven and self-motivated with strong attention to detail and record keeping
    • Ability to successfully manage multiple clients simultaneously
    • Superior communication skills with clients as well as all levels of management with professionalism and enthusiasm
    • Able to prioritize and adapt to change in a rapidly growing and evolving business environment
    • Strong Excel skills, intermediate level as well as solid CRM familiarity
    • Encourages and embraces a team-oriented, collaborative environment
    • Ability to handle confidential information with discretion

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