Customer Service Represenative

US-Audubon
8 months ago
Job ID
2017-3955
# of Openings
2
Category
Administrative/Clerical

Overview

TalentFlex Solutions, a leading Philadelphia based business & technology consulting firm, is actively supporting a Transportation Technology company in need of hiring a tech savvy Customer Support Representatives as the company launches a new call center support department for its revolutionary technology platform. This position is a 4 month contract to hire position.  The company is located in Plumsteadville, PA.

Responsibilities

The Customer Service team addresses the needs of the company's customers.  The right candidate(s) will possess a natural, positive, and friendly demeanor when assisting customers with the usage of the company's mobile technology app. 

The position responsibilities are:

  • Accurately document customer user experience with the mobile app.
  • Trouble shoot transportation logistics bookings
  • Coordinate and assign loads to drivers
  • Coordinate with drivers ensuring pickup and delivery times
  • Communicate with customers regarding pickups, deliveries, issues and concerns
  • Troubleshoot issues that arise with drivers, customers and brokers
  • Provide information to Operations Manager on failures and problems
  • Track and update trailer list (location & status) 

Qualifications

  • 2 years experience in a customer service position
  • Good attitude and troubleshooting abilities
  • Good understanding of technolgy and mobile apps 
  • Ability to work independently a must
  •  Ability to efficiently use Windows and Microsoft Office (i.e. Work, Excel, Outlook)

 

Additional Information: This is a great opportunity to work for a growing company. We offer a competitive salary plus a benefit package that includes medical, dental, vacation, paid time off and more! If interested and your qualifications and background meet the minimum requirements.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.