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Customer Service Represenative

Customer Service Represenative

Job ID 
2017-3955
# of Openings 
2
Job Locations 
US-Audubon
Posted Date 
4/3/2017
Category 
Administrative/Clerical

More information about this job

Overview

TalentFlex Solutions, a leading Philadelphia based business & technology consulting firm, is actively supporting a Transportation Technology company in need of hiring a tech savvy Customer Support Representatives as the company launches a new call center support department for its revolutionary technology platform. This position is a 4 month contract to hire position.  The company is located in Plumsteadville, PA.

Responsibilities

The Customer Service team addresses the needs of the company's customers.  The right candidate(s) will possess a natural, positive, and friendly demeanor when assisting customers with the usage of the company's mobile technology app. 

The position responsibilities are:

  • Accurately document customer user experience with the mobile app.
  • Trouble shoot transportation logistics bookings
  • Coordinate and assign loads to drivers
  • Coordinate with drivers ensuring pickup and delivery times
  • Communicate with customers regarding pickups, deliveries, issues and concerns
  • Troubleshoot issues that arise with drivers, customers and brokers
  • Provide information to Operations Manager on failures and problems
  • Track and update trailer list (location & status) 

Qualifications

  • 2 years experience in a customer service position
  • Good attitude and troubleshooting abilities
  • Good understanding of technolgy and mobile apps 
  • Ability to work independently a must
  •  Ability to efficiently use Windows and Microsoft Office (i.e. Work, Excel, Outlook)

 

Additional Information: This is a great opportunity to work for a growing company. We offer a competitive salary plus a benefit package that includes medical, dental, vacation, paid time off and more! If interested and your qualifications and background meet the minimum requirements.

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